At we1wim, your privacy is not merely a legal obligation — it is a core value we take seriously. This document clearly and transparently explains how we manage your personal data.
We1wim only collects data that is genuinely necessary to provide our services. No excess information is collected purely for technical or marketing reasons.
You have the right to access, correct, and request deletion of your personal data at any time. Control is in your hands, not ours.
All data transmitted between your device and we1wim servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
We1wim does not sell, rent or trade your personal data to any third party for marketing or commercial purposes.
Your bank account details, card numbers, and payment information are handled using strict PCI DSS protocols and are never stored in full within our systems.
The we1wim Privacy Policy complies with Malaysia's Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection standards.
This Privacy Policy explains how we1wim collects, uses, stores, and protects your personal information when you use our platform, whether via the website or mobile app. We are committed to ensuring your privacy is always respected and your data is handled with full responsibility.
By registering or using we1wim services, you consent to our collection and processing of your information as described in this document. If you do not agree with any part of this Privacy Policy, please stop using the platform and contact us to initiate account closure.
Core Principles: we1wim only collects the data it needs, uses it solely for the stated purposes, and never sells it to any other party. Your privacy is our priority.
We1wim collects various types of information depending on how you interact with our platform:
| Data Category | Type of Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, IC or passport number | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank name, account number (partial), transaction records | Deposits & withdrawals |
| Usage Data | Game history, wagering, login, platform activity | Automatically during use |
| Technical Data | IP address, device type, web browser, operating system | Automatic, cookies |
| Communications | Live chat records, support emails, feedback | Support interactions |
To meet anti-money laundering (AML) and identity verification requirements, we may also request copies of valid identification documents such as a national ID, passport or driving licence, as well as proof of current address such as a utility bill or bank statement.
The data we collect is used exclusively for the following legitimate purposes:
Marketing Communications: We only send you promotional emails or notices if you have agreed to receive them during registration or in your account settings. You may withdraw this consent at any time via your account settings page.
We1wim does not sell, rent or disclose your personal data to third parties without your consent, except in the limited situations outlined below:
All third parties we engage with are bound by strict data protection agreements and are required to handle your information in accordance with standards equal to or higher than our own.
Data security is something we1wim takes very seriously. We implement multiple layers of technical and organisational security to protect your data from unauthorised access, loss, alteration, or accidental disclosure.
The security measures we practise include:
In the Event of a Data Breach: If we detect any security breach involving your personal data, we will notify you within 72 hours of becoming aware of the incident, in line with international best practices.
We1wim uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect your ability to use some features of the we1wim platform.
As a we1wim user, you have the following data protection rights, which you may exercise at any time:
Request a copy of the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request the deletion of your personal data under certain circumstances.
Request that we restrict the processing of your data in specific situations.
Receive your data in a machine-readable format.
Object to the processing of your data for direct marketing purposes.
To exercise any of the rights above, contact our support team via live chat or email. We will process your request within 30 days and may require identity verification beforehand to ensure the security of your account.
We1wim retains your personal data for as long as your account is active and for the required period thereafter to fulfil relevant legal and business obligations. In general:
Once the applicable retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered or accessed again.
The we1wim platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Our registration system is designed to detect and reject applications from individuals who do not meet the minimum age requirement.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate action to delete that information and close the relevant account. Parents or guardians with concerns about this matter are encouraged to contact our support team.
We1wim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Whenever material amendments are made, we will notify you via email to your registered address and/or through a prominent notice within the platform.
The "Updated" date at the top of this document reflects the date of the latest revision. You are encouraged to review this Privacy Policy periodically. Continued use of the we1wim platform after any amendments take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your data protection rights, the we1wim privacy team is ready to assist you through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, the full process will be completed within 30 days of receiving a valid request with identity verification.
Complaints to the Authority: If you are not satisfied with how we have handled your data after contacting us, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection regulatory body.
We ensure that every piece of information you share with us is protected with the best technology and handled with full integrity. Register with confidence — your privacy is our priority.
Have questions about privacy? Visit FAQ page or contact our 24/7 live chat support.